Third largest CCG embraces transformation using ESR
Micki Attridge, Senior Workforce Lead, NHS Dorset CCG shares his experience of the ESR Assessment and how it’s helping to drive their Workforce agenda forward.
NHS Dorset CCG is the third largest CCG in the country and a first wave ICS, we look after c.825,000 people with 85 GP Practices, 18 PCNs, 3 acute and a community provider.
Having used ESR since the formation of CCG in April 2013 we previously had only used the basic functionality and had not fully appreciated the full breath of functionality available. The 2018/19 ESR Assessment (in July 2018), enabled us, for the first time, to focus on the solution and fully understand the potential benefits it has to offer our organisation and our workforce. The Assessment helped us to benchmark where we were and to focus our minds on what we needed to do to implement Employee Self Service, Supervisor Self Service and Manager Self Service in time for 1 April 2019.
Our 2018/19 Assessment gave us the impetus to embark on our own ESR journey, undertaking a full review of our use of the system and the processes we administered. This enabled us to identify how we could maximise on the productivity and efficiency savings that were available through fully optimising our use of the solution.
As a result of the Assessment, we have successfully implemented Employee Self Service, with 85% of people having logged in within the last 3 months, and switched off printed payslips. We also have in excess of 90% of supervisors and managers logging in regularly, which is an encouraging sign for our future plans to implement Manager Self Service. We have also saved significant time and duplication by fully utilising OLM within ESR.
I’m pleased to say we have just completed the 2019/20 Annual ESR Assessment and are delighted to see the progress we have made, demonstrated in the data provided. Seeing the utilisation figures and regional comparisons as part of our second Assessment validated the CCG’s hard work and commitment, thus providing us with a timely boost to remind us how far we have come. 2019/20 is a bedding in period for us with Employee Self Service as employees move to use the system for managing annual leave, statutory and mandatory training, recording of absences and appraisals, and to view their online payslips and their Total Reward Statements.
We have used this year’s Assessment to set our goals for the remainder of 2019/20 and beyond, where we will move to implement Manager Self Service to reduce transactional (paper form) solutions for payroll and HR by moving them on to ESR. We are looking forward to seeing our employees achieving further benefits of the system as we make more functionality available and to fully realise the efficiencies to our back office team and the services they provide.
Have you discovered your growth potential?
If you haven't scheduled your ESR Annual Assessment for 2019/20 please contact your Regional Functional Account Manager. You can watch this short video to learn more about the updated and enhanced Assessment format.