Strengthening Support for the Future NHS Workforce Solution: Introducing the evolved Readiness & Implementation Team
To strengthen our strategic engagement and elevate the positioning of both ESR and the Future NHS Workforce Solution Transformation Programme, we have introduced new Senior Implementation Leads. These roles will help deepen relationships with senior stakeholders, support organisational readiness, and ensure that ESR and the future solution are understood as critical enablers of workforce transformation.
As part of the evolution of our national NHS ESR regional teams, during 2025 the teams have entered a new phase of development, forming the Readiness & Implementation (R&I) Team. This strengthened and strategically focused function has been designed to offer enhanced support to NHS organisations across England and Wales through a period of significant transformation.
This transition reflects the growing scale and complexity of the Future NHS Workforce Solution Transformation Programme and the evolving needs of User Organisations operating within an environment of increasing demand, diverse operating models, and rapidly changing shared service arrangements.
To meet this challenge, the team has expanded with the creation of two new specialist teams:
- A Shared Services Team, with a national remit to build and strengthen relationships with shared service providers and support the development of readiness and implementation strategies in this complex and evolving landscape.
- A dedicated NHS Wales Team, ensuring tailored, high-quality support for organisations across Wales in recognition of their specific structures, requirements, and pathways.
Together with our new Senior Implementation Leads, these additions significantly enhance our ability to coordinate, guide and empower User Organisations as they prepare for the transition to the future solution.
Empowering Organisations for the Future NHS Workforce Solution
The Readiness & Implementation Team plays a pivotal role in ensuring NHS organisations are informed, confident and well-prepared for the future solution.
We work alongside User Organisations to ensure they have:
- the right support
- the right tools
- and the right assurance
to deliver their responsibilities at every stage of readiness and implementation.
By working collaboratively with Infosys, the team will help organisations fully understand and maximise the capabilities of the new solution, driving adoption (including local transformation), improving user experience and ensuring long-term benefits for both staff and services.
Importantly, this work continues alongside our support for the existing ESR solution. The team continues to provide functional SME expertise, targeted guidance and educational materials to help organisations optimise ESR today while preparing for the transition to the Future NHS Workforce Solution.
Strengthening Engagement and Collaboration Across the NHS
The Readiness & Implementation team plays a key role in building connections and ensuring collaboration across the wider NHS community. We bring organisations, partners, and stakeholders together through governance and engagement forums that promote shared learning, transparency, and alignment with the goals of both the ESR Service and the Future NHS Workforce Solution Transformation Programme.
We also work closely with Infosys and its partners to raise awareness of the future solution’s vision, ensuring clear and consistent communication across the system and fostering collaborative relationships that support successful implementation.
The team additionally helps the programme manage external dependencies—ensuring they are understood, planned for and embedded into readiness and implementation activity. This joined-up approach supports both local and national success.
Your Readiness & Implementation Team: here to support you
Every NHS organisation has access to a dedicated NHSBSA Readiness & Implementation team, providing hands-on support tailored to local needs.
Whether you are looking to:
- optimise your current use of ESR,
- understand your responsibilities for the future solution, or
- prepare your organisation for the transition and transformation ahead,
your Readiness & Implementation team are here to help.
You can find contact information about your NHSBSA Readiness & Implementation team here, making it easy to connect with the team who can best support your organisation’s readiness and implementation journey.