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ESR supporting the NHS: People Plan for 2020/2021 – action for us all

NHS People Plan 2020/21 Front Cover

The NHS People Plan sets out actions to support transformation across the whole NHS, focusing on how we must all continue to look after each other and foster a culture of inclusion and belonging, as well as action to grow our workforce, train our people, and work together differently to deliver patient care. ’The principles underpinning the action through 2020/21 must endure beyond that time’.

The NHS People Plan reinforces that the NHS needs to embrace new ways of working which is supported by technology and ensures that NHS organisations have a strong focus on looking after their people.

The People Plan sets out a roadmap of how the NHS will;

  • Overhaul recruitment and promotion practices
  • Highlight existing and deep-rooted inequalities
  • Tackle bullying and harassment
  • Increase flexible and remote working
  • Improve Talent Management
  • Expand e-Learning

Recruitment and promotion practices

ESR is a key partner in delivering the national Enabling Staff Movement Programme.  ESR provides functionality that enables staff to easily move from one NHS organisation to another, leading to a more mobile, flexible and agile workforce. This supports recruitment for Doctors in Training as well as wider NHS recruitment.

  • Enabling a more robust new starter process with reduced repeated administration;
  • Enabling employment records to be updated online instead of using paper forms;
  • Having an on-boarding process that is efficient and professionally managed;
  • Having previous training and skills records recognised and transferred;

Equality & Diversity and Bullying & Harassment

ESR can play a key role in highlighting existing inequalities – or equally, demonstrating they do not exist.  Equality and diversity information (including ethnic origin) for all staff is held within ESR, and can be monitored and reported on at any time using Business Intelligence reporting.  (This also meets a requirement for the Workforce Race Equality Standards (WRES) and Workforce Disability Equality Standard (WDES).

The People Plan sets out to ensure that all employers are responsible for preventing and tackling bullying, harassment and abuse against their staff.  ESR Employee Relations functionality records information relating to grievances, disciplinary and capability.

Flexible and remote working

Currently ESR communicates part time working requirements for Doctors in Training through its link with Health Education England. In addition, from December 2020 ESR will further support flexible working by including the ability for NHS employees to request a change to more flexible working via Employee Self Service, enabling employees and their managers to agree flexible working arrangements. 

From working in partnership with NHS England & Improvement, two new competencies have been developed within ESR that allow employees to add ‘Working Carer’ and ‘Working Carer Passport Holder’ to their records (with manager approval). 

Improving Talent Management

Talent Management is key to ensuring there is greater prioritisation and consistency of diversity in talent being considered for senior NHS roles. The Talent Management functionality within ESR provides organisations with capability to manage and monitor the careers of their employees.

Expanding e-Learning

ESR provides an online e-Learning platform for all NHS staff.  By utilising ESR Employee Self Service NHS employees can access over 1,000 free e-Learning programmes. 

DYESRYou can read the full ESR Supporting the NHS; People Plan for 2020/2021 – action for us all by visiting 


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