Recent changes to the solution
Release 35 was successfully deployed into ESR on 30th June, bringing additional enhancements into the ESR solution.
Manager Self Service from the Internet
In September 2016 as part of ESR Release 32 we introduced Employee Self Service over the internet. By using a User Name and Password to log in to ESR we took the first step towards greater accessibility to ESR Self Service for all NHS employees.
In order to provide internet access to further ESR functionality, such as Manager Self Service or accessing ESRBI dashboards, an additional two-factor authentication is required. Currently, access to ESR over the N3 network has a two-factor authentication provided by Smartcard access.
To give Managers greater access, utilising two factors of authentication, in Release 35 we introduced the ability for users to register a mobile phone number to which a one-time-passcode will be sent by text message.
- A manager wishing to access their Manager Self Service functionality over the internet will firstly log into ESR with their user name and password and be presented with their Employee Self Service information in the ESR Portal.
- From here they are able to “upgrade” their access to Manager Self Service by requesting a code that will be sent to their previously registered device.
- Once the code is entered Manager Self Service functionality will be available in the same way as it is over the N3 network.
At present internet access does not allow users to view and act on notifications, simply giving an indicator of any open notifications. From Release 35 we will open this capability up and allow full interaction to a specific set of Self Service based notifications, giving even more flexibility on managing both your own and your teams’ records in ESR.
Common ID
Release 35 made further changes to the way employees can log into ESR. Previously anyone wishing to access their ESR record over the internet was required to set up and manage a second user name and password, but Release 35 changed and simplified to this so now employees only need one user name and password.
The flow diagram below shows you how Common ID works.
You can find more information about Common ID in the Release 35 Guide to Enhancements on Infopoint