Supporting your e-Learning users
Background
Shropshire Community Health NHS Trust has 1660 talented and dedicated staff who provide community-based health services for adults and children in Shropshire, Telford and Wrekin and surrounding areas. Other services include district nursing, health visiting and running four community hospitals providing very specialist community care.
Implementation
The Trust had an objective to implement and utilise ESR Self Service for their managers and employees - which was successfully realised three years ago. Since then, the Organisational Development (OD) team has been managing and assigning competences to all staff in order for them to track their mandatory training compliance
Though, in their own words, this has been a challenging and intricate task the process has been guided and supported by Simon Savage, the team’s Mandatory Training Competences Lead. Simon has ensured that ESR is configured appropriately and has also followed up on the automatic reminders which go out to staff when their competences are due to expire; creating reports for managers so they can see which staff are non-compliant in which topics.
Simon and the OD Team administrator, Georgie Shuker have provided a drop-in service and facilitated staff visits to the training centre for ad hoc face-to-face ESR support, which also proved to be very useful for staff.
In addition, the Trusts OD Team (ESR) website pages provide additional support with the most up-to-date guides for staff; ensuring that it is up to date when enhancements are made to ESR.
Deborah Hammond, Learning and Development Manager said:
“Having an up to date website reduces the amount of queries raised as our staff can find the answers to most FAQs via this. Our most common queries are usually to do with e-Learning certifications not completing and these errors – if not basic user errors - tend to be due to technical issues, which we pass on to our IT Service Desk to resolve. The other common query relates to staff who access courses instead of certifications and then query why their compliance matrix is not showing green; so, with Simon’s help we have created strategies to ‘mop-up’ staff who have made this basic mistake and convert the courses without them having to repeat things.
Our current core MT compliance is 92% - the best it has ever been – thanks to the hard work and dedication of Simon getting our competences set up and running as they should be used. The ESR Development Road Map is set to bring us, as users, a lot more change in the coming months, and our staff support service and website will be a very important part of our strategy to help our staff to feel prepared for the exciting changes ahead”.