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The NHSBSA Workforce Service Directorate launches ESR Optimisation

Across all regions in England NHS organisations are working with their NHS ESR regional Functional Account Manager to maximise their use of ESR functionality to enable them to realise both the strategic and operational benefits that ESR can bring to an organisation.

With many years’ experience of working with NHS organisations, we understand that the pressures of todays’ NHS can mean that for many organisations implementation projects can sometimes be hard to get started.

Shortages of resources or system knowledge are two of the reasons why ESR functionality is not fully used. For many NHS organisations it’s a question of resources that can prevent them from moving forward with their use of ESR.

ESR Optimisation

The NHS People Plan 2020/2021 highlights the new challenges COVID-19 has presented, and it reinforces the need for transformation now more than ever. NHS organisations have a responsibility towards their people to continue to look after them, train them, and grow the workforce and work together differently to deliver patient care. Optimum use of Workforce services and systems such as ESR can support NHS organisations to do this.

To support NHS organisations to deliver the commitments in the NHS People Plan and to maximise their use of workforce solutions provided by the NHSBSA, the NHSBSA is launching an additional level of support for NHS organisations - ESR Optimisation.

How it will work

Using ESR Annual Assessment data coupled with the extensive knowledge of their organisations our NHS ESR regional teams will be engaging directly with NHS organisations that have committed to an ESR implementation project, specifically relating to Learning Management or Manager Self Service to discuss the option of setting up an ESR Optimisation project.  Once an ESR Optimisation project has been agreed the NHS ESR Functional Account Manager will oversee the project commencement and support the organisation through to successful completion.

A new team of Optimisation Leads and project support roles within NHSBSA’s Workforce Services Directorate are being made available specifically to enable us to offer this additional project support, initially until March 2022.

We’ll get to know your organisation’s needs

A dedicated team of experts including your NHS ESR Functional Account Manager, ESR Implementation Advisor and a new resource of NHSBSA Optimisation Leads will work with you to understand how ESR Optimisation can support you to successfully deliver ESR projects.

Whether its project management expertise or specialist technical ESR help required, ESR Optimisation will be able to help you.

We assist the transformation

Our objective is to help your organisation realise the benefits and efficiencies that ESR can give you.  We will equip you with the tools needed to optimise recruitment and HR processes, empower your managers and improve workforce planning.

Our expert technical help and interim resource boost will empower your organisation to get the most out of ESR, the system that you rely on.

We prepare you for the future

Before project closure, we will make sure your organisation has the system knowledge and skills needed to hit the ground running and continue transforming without us.

We’ve piloted this

In recent months we have been working with a small number of NHS organisations to pilot ESR Optimisation.   We have worked with First Community Healthcare NHS Trust, Airedale NHS Trust, the Royal Free NHS Trust and the Isle of Wight NHS Trust. 

The Isle of Wight were our first pilot project.  We supported them to complete their Learning Management and Manager Self Service projects, after experiencing a number of issues and delays.  You can read about their experiences of being the first to road test ESR Optimisation in this edition of ESR News.  There is also an article in this months’ ESR News about how ESR Optimisation helped the Royal Free NHS Trust.



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