ESR Webinars - your opinion counts
When we run webinars, either regionally or nationally, we are always keen to know if the attendees received what they needed from the session in terms of information and learning. Attendee feedback helps us shape content for future webinars.
In October and November the NHS ESR Team ran a series of ESRBI webinar workshops based on various aspects of report running and report writing within ESRBI. The webinars were very popular and well attended, with two of the webinars being re-run to accommodate the demand. In this article we thought we would share how the feedback from these ESRBI webinars has been used to shape future sessions.
ESRBI Webinar feedback
When delivering webinars we structure content to support as broad a range of experience and abilities as possible, which is reflected well in the graph below - showing the responses to the Intermediate report writing workshop. We would aim for a return of 3 which is midway between easy and difficult. A return of 3 was also the most common return within the basic report running workshop.
The report running workshop was in part aimed at managers or those with responsibilities towards Self Service in ESR. The responses from the basic report running (re-run) webinar below are encouraging.
The aim of any of the NHS ESR webinars is to provide useful content to attendees and the graph below; taken from the Basic Report writer’s workshops, shows we are hopefully delivering content that the majority of attendees find useful or very useful. Across all of the BI webinars the most common return to the question below was 5.
Across all of the webinars we saw an attendance rate of around 60%. It is important that anyone who registers for any ESR webinar, but subsequently is unable to attend should contact the webinar organiser to cancel their registration, as this will free up a space for someone else who may be able to attend. This is really important, as most webinars have a limit to the number of attendees that can take part.
Actions Taken
Following feedback received after the initial report running webinar we were able to change the way the sound content was delivered, provided a wider introduction to the event, included a second team member on the webinar in order to answer questions during the event, and reiterated the request for questions in advance of webinars so that content could be tailored in a workshop style format. This led to further questions being submitted which were then addressed during the next webinars and re-runs.
Future Webinars – attendee feedback
The presentation yesterday on BI Basics was very good, professional, informative & easy to follow. I picked up a few bits which I had been fumbling through in the past. The webinars are a great way to educate us in a very engaging way without the travel. Can we have some more please!”
Penny Barnes, Deputy Payroll Services Manager, Salisbury NHS Foundation Trust.
All the feedback we received has been considered and where we can, will be incorporated into future ESRBI webinars. Areas such as including reporting on payroll based data within ESR, reporting on learning data, a run through of the basic terms and covering briefing book functionality will all at some point be part of a future ESRBI webinar.
Thank you for your continued engagement and feedback.