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ESR supporting the transition to the New NHS Jobs Service

The NHSBSA ESR service has been busy working to support NHS Trusts in the transition to the new NHS Jobs Service.

The NHS ESR and NHS Jobs teams are working together to support nearly 150 large NHS organisations to move from the existing NHS Jobs to the new NHS Jobs service, which will commence in May 2021.

Once transitioned, NHS organisations will be able to take advantage of the new recruitment capabilities delivered within ESR via the enhanced interface process, which links ESR with the NHS Jobs service. Details of these changes were highlighted in the September 2020 edition of ESR News, which can be accessed here:

Here is a reminder of the steps in the enhanced process flow:

The changes will make recruiting easier and the processes between ESR and eRecruitment systems more effective.

You can read more about the private beta pilot case studies which can be accessed at

Working hard to minimise the impact for users

NHS organisations do not need to do anything from an ESR perspective to facilitate the transition; as this will all be managed for you by our NHS ESR Systems Integration Support Team.

The ESR Education team will deliver Recruitment Training to reflect the new business process and highlight the functional changes from May 2021.

The NHS Jobs team has already commenced their transition activities including managing the full engagement process with NHS organisations. Many of you will already have been involved in briefings and updates from the team and we anticipate that many NHS organisations are in the process of familiarising themselves with the new way of working. You can contact the NHS Jobs Engagement Team leads for more information:

Help us to help you! 

The NHS Jobs Implementation Team will be working with organisations to agree transition dates and will be on hand to support you through the process. More information about the team can be accessed on the NHSBSA website here.

Whilst NHS organisations begin to fully embed the new system, the interface will continue to link both the current and new NHS Jobs service with ESR for a short period of time. This parallel running means that the transfer of vacancies, applicants and employment checks into and out of ESR, will be possible within either system. This allows for recruiters to transfer shortlisted applicants into ESR, (before closing down the vacancy) on the current service, whilst creating new recruitment activities within the new service.

It is the first time the NHSBSA ESR service has been able to support this kind of transfer with two eRecruitment systems, but as the private beta sites have all been successfully parallel running since September 2020, we are anticipating a smooth transition. 

In the event of an issue occurring with a vacancy or applicant record within ESR, it will be more important than ever for users to raise service calls with appropriate detail on the ESR helpdesk. Organisations are requested to describe in full which vacancy/applicant and eRecruitment service the issue relates to. This will help our Support Team investigate and resolve any issues more quickly.

Your nominated help desk administrator can raise a call by logging into the ESR help desk. If they navigate to Report an Issue>AC>Interfaces>Interfaces / eRecruitment this will present the correct form for them to raise a call with our Support team. See the screenshots of the process below.

Further details will be available in the coming weeks from your NHS ESR Functional Account Manager or you can contact the NHS Jobs team directly at


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