ESR Education is changing

As part of our commitment to continuously improve the delivery of ESR Education for all ESR Professional users, we are pleased announce that from January 2024 the ESR Education programme is changing.

Since the Covid pandemic the landscape in which we all work has changed, and for many of us, home working or hybrid working has become normal. During 2023 the ESR Education team has talked and listened to a wide range of users via focus groups and workshops and online surveys to enable the team to reshape ESR Education in a way that better meets your needs.  We also used this as an opportunity to find out what users think about the ESR User Manual and how we could improve it.

Our key findings identified the following changes:

  • Our user base is now more hybrid and home working.
  • There are more restrictions in travel and associated costs.
  • Need to consider the availability of training for new starters.
  • The User Manual is difficult to navigate without a search facility.

In light of this valuable feedback we have adapted ESR Education to better meet the working practices of ESR Professional users.

What We Have Done Following the Feedback

We have introduced a 3-tiered education approach as follows:

Tier 1 – Online/Self-Learning

Providing a learning approach online, available at times flexible to you.

  • New Starter packs.
  • Quick reference guides.
  • ESR Familiarisation online learning.

Tier 2 – Standard/Ad-Hoc Webinars

Standard and Ad-Hoc Webinars offered for those who prefer to learn remotely

  • Aimed at those users that have completed tier 1 and wish to progress.
  • Standard webinars as a refresher for users that have a good understanding of ESR.
  • A suite of topical ad-hoc webinars.

Tier 3 – Regional Face-to-Face Events

For those who prefer an in-person experience and the opportunity to network with ESR colleagues

  • Aimed at those users that have completed tier 1 and wish to progress.
  • Regional classroom events, focusing on more complex topics such as ESR BI and OLM.
  • Delivered across regional NHS locations.

Whilst developing tier 3 we undertook a pilot of regional classroom training, testing changes to our technical infrastructure to allow a more dynamic approach to face-to-face education.

We would like to take this opportunity to thank Somerset NHS FT and South East Coast Ambulance Service NHS FT for hosting the pilot events and assisting us in establishing the ability to deliver training regionally.

Regional events

If your organisation would like to offer to host a regional ESR Education event, please contact the team at

User Manual

To support the 3-tiered education approach, and in line with the feedback received during the workshops, we have:

  • Integrated the User Manual into the ESR Hub website.
  • Provided a new search facility.
  • Improved the look and feel of the content.

Go Live

The new ESR Education programme will be launched from early January 2024, further details will be available via the normal communications and on the ESR Hub.

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