Delivering expert ESR Education

Since 2008 the ESR Education Team has offered classroom training to all Employing Authorities, as part of the ESR Service provision.

Courses were offered at training centres in the North, Midlands and South of England, accommodating between 12 and 16 delegates. Alongside classroom delivery, ad-hoc webinars were provided to support organisations at critical times of the year, for example RTI End of Year and P11D.

In 2019 14 ad-hoc sessions were delivered to 267 attendees and overall, the attendance rate was 57.5% across all the courses delivered.

In March 2020 all classroom delivery was suspended due to the COVID-19 pandemic and associated travel restrictions. During this time, the ESR service commenced a review of the ESR Education offering. This included engaging with system users to better understand the ESR education needs to enable them to use the system effectively and efficiently to manage their workforce, as well as understand preferences for methods of delivery.

ESR Education today

Delivered by our experienced ESR Education Team, the curriculum has been transformed into a suite of interactive learning elements. Using customer feedback along with intelligence gleaned from the Service Request process, we now offer both standard courses online and a suite of dynamic ‘Hot Topic’ webinars, aimed at supporting ESR users to optimise the way they use ESR.

The online training curriculum offers the following:

Standard Webinars

  • Recruitment – Manage Vacancies
  • Recruitment – Manage Applicants
  • HR – New Starters
  • HR – Assignment Changes and Leavers
  • ESR BI – Creating BI Content
  • ESR BI – Customising National BI Content
  • OLM – Creating Catalogue Content
  • OLM – Enrolments and Subscriptions
  • OLM – Introduction to e-Learning

Each webinar lasts between 90 and 120 minutes and can accommodate a maximum of 20 delegates. The sessions are interactive, include system demonstrations and provide delegates with the opportunity to ask live questions to an experienced ESR Education Consultant.

Since the introduction of the standard webinars in October 2020 we have delivered 325 sessions, attended by 3402 system users (up to November 2022).

e-Learning / Self-Help Guidance

In addition to the standard webinars an extensive suite of online e-Learning modules are available on the ESR Hub website -

  • ESR Portal Dashboards
  • Portal Administration
  • Administrator Self Service
  • Employee Self Service
  • ESR Business Intelligence
  • ESR Familiarisation
  • HR
  • Learning Administration
  • Local System Administration
  • Manager and Supervisor Self Service
  • Payroll Administration
  • Performance Management Plans

This content, alongside the ESR User Manual self-help guidance, is maintained by a dedicated Technical Author who works as part of the ESR Education Team.

The Technical Author also produces the Guide to Enhancements that is published following a system release - outlining where functionality has been enhanced for users. All of the ESR education material is reviewed and updated in line with these changes, ensuring that accurate, up-to-date, clear and concise guidance is provided for ESR users.

Hot-Topic/Ad-Hoc Webinars

These sessions are offered in addition to the ongoing delivery of the RTI End of Year and P11D sessions, provided to support organisations each year:

  • Payrolling Benefits in Kind (BIK)
  • Reconciliation
  • Overview of Payroll Processing
  • Multiple Assignments
  • HMRC XML Processing
  • Managing Absences
  • Payroll Exceptions
  • Rehires
  • Retro Pay
  • RTI Workshop
  • Workstructures
  • Portal Administration

Since October 2020 we have delivered 68 targeted webinars, attended by 2383 system users (up to November 2022).

The NHS BSA ESR Regional Communication and Engagement Teams further complement all of this by providing additional targeted regional webinars, giving ESR users a truly holistic education experience. In 2022 the regional events have been attended by 3608 system users.

It was an enjoyable event with the right amount of content for the allocated time. Being able to view the Test Environment via screen share was very helpful. The Facilitator was extremely knowledgeable and delivered the content at a speed that was easy for all delegates to keep up with and allowed for lots of opportunity to ask questions along the way during scheduled stop points/breaks

Stockport NHS Foundation Trust

Overall, very good. Plenty of opportunities to ask questions, and these were answered clearly. Beneficial to have instructions, a demonstration and then a re-cap on each section, and great to have copies of the presentation afterwards. Thank you so much -

University Hospitals Dorset NHS Foundation

The course was excellently delivered and having attended classroom-based sessions over the years, the webinar was highly effective!

South East Coast Ambulance Service NHS Foundation Trust

Information about the Education webinars offered by the ESR Education Team and the NHSBSA ESR Regional Communication and Engagement Team is available via the ESR Events Calendar on the ESR Hub website -, along with details about how to register.

ESR Hub Events Calendar

If you want to know more about the ESR Education offering or have a question, please contact

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